Terms & Conditions

By booking a treatment or purchasing a product from House of Halo, you agree to the following terms.

1. Your Responsibilities

• Arrive on time. Please avoid wearing makeup around the mouth area and ensure your teeth are clean before your appointment.

• Inform us of any allergies, sensitivities, medical conditions, or recent dental work (including fillings, crowns, veneers, dentures, or cosmetic bonding such as repaired chips).

• Understand that dental work such as crowns, veneers, fillings, or dentures can only be whitened to the extent of removing surface stains, meaning they may return to their original shade but will not whiten beyond that. Unlike natural teeth, these materials are non-porous and made from composite, so they do not respond to whitening in the same way. It’s important to let your whitening technician know about any dental work before treatment so we can adjust the process and aim for the best possible colour match with your natural teeth.

• Ensure all information you provide is accurate and up to date.

• Clients must be at least 16 years old. Anyone under 16 will not be treated.

2. Right to Refuse Service

We may refuse or stop a service if a client:

• Displays aggressive, disrespectful, or inappropriate behaviour

• Appears under the influence of drugs or alcohol

• Shows signs of a contagious illness

• Fails to disclose relevant medical or dental history

3. Pricing & Promotions

• All prices are in NZD and include GST.

• Prices, services, and promotions may change at any time.

• Discounts and offers cannot be combined unless stated.

• Promotional bookings are subject to availability.

4. Results Disclaimer

Our treatments are effective, but results vary depending on enamel, stain type, lifestyle, and aftercare. We cannot guarantee a specific result, and this does not reflect a failure of service.

5. Media Consent

We may request permission to take before-and-after photos/videos for promotional use. This is optional – just let us know if you’d prefer not to be photographed. Photos taken for your treatment record will be securely stored in your client file and may also be used for marketing only with your consent.

6. Compliance with New Zealand Law

House of Halo complies with:

• Consumer Guarantees Act 1993

• Fair Trading Act 1986

• Privacy Act 2020

These protect your legal rights. Nothing in our policies overrides them.