POLICIES

Our policies are here to protect both you and our team, and to ensure every visit with House of Halo is safe, fair, and transparent.

Terms & Conditions

By booking a treatment or purchasing a product from House of Halo, you agree to the following terms.

1. Your Responsibilities

• Arrive on time. Please avoid wearing makeup around the mouth area and ensure your teeth are clean before your appointment.

• Inform us of any allergies, sensitivities, medical conditions, or recent dental work (including fillings, crowns, veneers, dentures, or cosmetic bonding such as repaired chips).

• Understand that dental work such as crowns, veneers, fillings, or dentures can only be whitened to the extent of removing surface stains, meaning they may return to their original shade but will not whiten beyond that. Unlike natural teeth, these materials are non-porous and made from composite, so they do not respond to whitening in the same way. It’s important to let your whitening technician know about any dental work before treatment so we can adjust the process and aim for the best possible colour match with your natural teeth.

• Ensure all information you provide is accurate and up to date.

• Clients must be at least 16 years old. Anyone under 16 will not be treated.

2. Right to Refuse Service

We may refuse or stop a service if a client:

• Displays aggressive, disrespectful, or inappropriate behaviour

• Appears under the influence of drugs or alcohol

• Shows signs of a contagious illness

• Fails to disclose relevant medical or dental history

3. Pricing & Promotions

• All prices are in NZD and include GST.

• Prices, services, and promotions may change at any time.

• Discounts and offers cannot be combined unless stated.

• Promotional bookings are subject to availability.

4. Results Disclaimer

Our treatments are effective, but results vary depending on enamel, stain type, lifestyle, and aftercare. We cannot guarantee a specific result, and this does not reflect a failure of service.

5. Media Consent

We may request permission to take before-and-after photos/videos for promotional use. This is optional – just let us know if you’d prefer not to be photographed. Photos taken for your treatment record will be securely stored in your client file and may also be used for marketing only with your consent.

6. Compliance with New Zealand Law

House of Halo complies with:

• Consumer Guarantees Act 1993

• Fair Trading Act 1986

• Privacy Act 2020

These protect your legal rights. Nothing in our policies overrides them.

Refunds, Returns & Redos

1. Services – No Refunds

We do not offer refunds or partial refunds for services, including:

• Not achieving a specific number of shades

• A change of mind

• Dissatisfaction with the natural outcome

Our Deluxe Treatment can lift up to 24 shades – but this is not guaranteed. By booking, you acknowledge results vary due to individual factors.

2. Fix-Ups (At Our Discretion)

If you believe there was an issue with the service itself (not the result), you must contact us within 7 days. This timeframe may include one complimentary replacement or follow-up at our discretion. After this timeframe, the treatment outcome is considered accepted.

3. Tooth Gems

• If a gem falls off within 7 days, we’ll replace it free of charge (one replacement only).

• If you would like to book a gem removal appointment, we recommend booking with your dentist.

• Loss due to biting hard foods, poor aftercare, or oral habits (e.g. nail-biting) is not covered.

4. Legal Rights

You are covered under the Consumer Guarantees Act 1993. Dissatisfaction due to lack of guaranteed results or personal preference is not grounds for a refund under the Act.

Privacy Policy

1. What We Collect

We may collect your name, contact info, appointment history, consented photos, and relevant medical/dental information.

2. How We Use It

We use your information to:

• Book and confirm appointments

• Provide treatments safely

• Send appointment reminders or promotions (only if you’ve opted in)

3. Your Rights

You can access, update, or request deletion of your data anytime. We do not and will not sell or share data with third parties, except as required by law or for essential services (e.g. booking platforms).

Booking, Cancellation & Late Policy

1. Bookings

• Bookings can be made via our website, email, or Instagram DM.

2. Cancellations

• At least 48 hours’ notice is required to cancel or reschedule.

• No-shows/last-minute cancellations may restrict future bookings.

3. Late Arrivals

• If you’re more than 15 minutes late without notice, your appointment may be considered a no-show.

• Your treatment may be shortened or rescheduled.

• No refund or credit will be provided for missed time.

Payment Policy

• Currently we accept NZ bank transfer and cash (no change held on-site – please bring the correct amount of cash). Very soon we will be accepting - contactless card payments (PayWave) and AfterPay!

• Payment is due in full at time of service.

• Promotions must be presented before checkout.

• We reserve the right to refuse service if payment is not made.

Health, Safety & Allergies

• All tools and surfaces are sanitised between clients.

• We use dental-safe, high-quality products under strict hygiene protocols.

• Teeth whitening is not recommended for those who are pregnant, breastfeeding, or who suspect they may be pregnant.

• Please inform us if you are on medication, or have any relevant health conditions.

• We are not responsible for reactions caused by undisclosed allergies or failure to follow aftercare advice.