Refund Policy

1. Services – No Refunds

We do not offer refunds or partial refunds for services, including:

• Not achieving a specific number of shades

• A change of mind

• Dissatisfaction with the natural outcome

Our Deluxe Treatment can lift up to 24 shades – but this is not guaranteed. By booking, you acknowledge results vary due to individual factors.

2. Fix-Ups (At Our Discretion)

If you believe there was an issue with the service itself (not the result), you must contact us within 7 days. This timeframe may include one complimentary replacement or follow-up at our discretion. After this timeframe, the treatment outcome is considered accepted.

3. Tooth Gems

• If a gem falls off within 7 days, we’ll replace it free of charge (one replacement only).

• After 7 days, re-application fees apply.

• Loss due to biting hard foods, poor aftercare, or oral habits (e.g. nail-biting) is not covered.

4. Legal Rights

You are covered under the Consumer Guarantees Act 1993. Dissatisfaction due to lack of guaranteed results or personal preference is not grounds for a refund under the Act.